WarrantyGo Sporting Goods, LLC (dba "Roth Motor Company") (herein referred to as "ROTH") warranties our products to be free of manufacturing defects for a period of 90 days from the date of purchase, except for batteries which carry a 30 day warranty. This warranty does not cover any ROTH Product that has been subject to misuse, neglect, negligence or accident, or that has been operated in any way contrary to the operating instructions as specified in the ROTH Owner's Manual. This warranty does not apply to products purchased from Unauthorized retailers. This warranty does not apply to discontinued products that are no longer offered for sale by Roth Motors, for example the 1500X and 2000X model Motorboards. This warranty does not apply to any damage to the ROTH Product that is the result of improper maintenance or installation, or to any ROTH Product that has been altered or modified so as to adversely affect the product's operation, performance or durability or that has been altered or modified so as to change its intended use. This warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the ROTH Product or adversely affect its operation, performance or durability. Customer is responsible for all shipping costs to and from the ROTH repair facility. ROTH reserves the right to change or improve the design of any ROTH product without assuming any obligation to modify any product previously manufactured. ALL IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE NINETY (90) DAYS WARRANTY PERIOD OR THIRTY (30) DAYS FOR BATTERIES AND PRODUCTS USED FOR ANY COMMERCIAL PURPOSE. ACCORDINGLY, ANY SUCH IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE THIRTY DAY WARRANTY PERIOD. ROTH'S OBLIGATION UNDER THIS WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS AND ROTH DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION. ROTH ASSUMES NO RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO: EXPENSE OF RETURNING THE ROTH PRODUCT TO AN AUTHORIZED SERVICE DEALER AND/OR EXPENSE OF DELIVERING IT BACK TO THE OWNER, MECHANIC'S TRAVEL, TIME, TELEPHONE, RENTAL OF A LIKE PRODUCT DURING THE TIME WARRANTY SERVICE IS BEING PERFORMED, TRAVEL, LOSS OR DAMAGE TO PERSONAL PROPERTY, LOSS OF REVENUE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, OR INCONVENIENCE. This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. This warranty applies to all ROTH Products manufactured by ROTH and sold in the United States. Damaged PackagesIf you suspect that a package we shipped to you has been damaged during transport, please refuse delivery and notify us immediately at support@gosportinggoods.com so that we can track the return of the package to our warehouse and file a claim with our carrier. Do not file a claim with the carrier, or we can not replace your package or issue a credit. By signing for a package you are stating that you have received it in good condition and are relinquishing ROTH and/or the carrier of any and all responsibility, and we will not be able to file a claim. If we are unable to file a claim, we cannot send a replacement order or credit you for the damaged item. By leaving a signed note giving the carrier permission to leave a package at the door, you have relinquished ROTH and/or the carrier of any and all responsibility for loss or damage. Lost PackagesPlease report any lost packages to customer service at support@gosportinggoods.com within 14 days of shipping and we will file a claim with the carrier. Do not file a claim with the carrier, or we will not be able to replace the order or issue a credit. The claims process takes two to four business days to complete. A replacement order or credit will only take place after the process is completed. ROTH in its sole discretion may determine whether to reship a product or issue a credit to method of payment. If we are not notified within 14 days from shipping that a package has not been received, we will not be able to process a claim. ReturnsWe strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. You can shop with confidence at ROTH as every product we sell is covered by our manufacturer's warranty, unless otherwise noted. All returned merchandise must be in saleable condition with the box and accessories intact and in excellent condition. All returned merchandise is subject to a minimum 15% restocking fee. Customer is responsible for all shipping fees. A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff (support@gosportinggoods.com) and is required for ALL returns. Merchandise must be returned within 10 days of the issuance of the RA# at which time the RA# expires. RA#'s are non-renewable. Return shipping charges are the sole responsibility of the customer. ROTH reserves the right to return any merchandise without a valid RA# to the customer. All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final. Return ProcedureTo return a product, please follow the steps outlined below.
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